Return & Refund Policy

Returns
We want you to be completely satisfied with your Lowa Boots purchase. You have 30 days from the date of delivery to return any unworn, undamaged items in their original packaging with tags attached.

How to Initiate a Return

  1. Log into your account on usalowaboots.com
  2. Navigate to your order history
  3. Select the items you wish to return
  4. Print the prepaid return label
  5. Package items securely in the original box
  6. Drop off at any authorized shipping location

Refund Processing

  • Refunds are processed within 7-10 business days after we receive your return
  • You will receive an email confirmation when your refund is processed
  • The refund will be issued to your original payment method
  • Original shipping costs are non-refundable

Conditions for Return
To qualify for a refund, items must be:

  • In new, unworn condition
  • Free of any dirt, scuffs, or damage
  • In the original packaging with all materials
  • Including all original tags and documentation

Non-Returnable Items
The following items cannot be returned:

  • Worn or damaged footwear
  • Items without original packaging
  • Products marked as “final sale”
  • Customized or special order items
  • Gift cards

Exchanges
We currently process exchanges by:

  1. Returning the original item for a refund
  2. Placing a new order for the desired size/style
    This ensures you receive the correct items quickly.

Defective Products
If you receive a defective product:

  • Contact us within 14 days of delivery
  • Provide photos of the defect
  • We will cover all return shipping costs
  • Choose between replacement or full refund

International Returns

  • Customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Refunds are for merchandise value only

Return Shipping Costs

  • US returns: Free with prepaid label
  • International returns: Customer responsibility
  • Return shipping fees are non-refundable

Special Circumstances

Wrong Item Received
If you receive an incorrect item:

  • Contact us immediately
  • We’ll provide a prepaid return label
  • Expedited shipping for correct item
  • Full refund of any shipping charges

Late Returns
Returns received after 30 days:

  • May be subject to restocking fee
  • Or returned to sender at customer’s expense
  • Contact customer service for options

Return Status
Track your return using the provided tracking number. You’ll receive email updates at each stage of the process.

FAQ

How long until I receive my refund?
After we receive your return, please allow 7-10 business days for processing. Your financial institution may require additional time to post the credit.

Can I return boots I’ve worn outside?
No, we cannot accept returns on boots that show signs of wear, including outdoor testing.

What if my boots don’t fit?
We recommend consulting our size guide before ordering. Unworn boots in original condition can be returned within 30 days.

Do you offer free returns?
Yes, we provide free prepaid return labels for all US returns.

Can I return boots without the original box?
Returns require original packaging, including the box and all inserts.

Need Help?
Contact our customer service team through our website contact form for assistance with returns or refunds. We’re happy to help!

Important Notes

  • Inspect your boots upon delivery
  • Keep original packaging until sure about keeping
  • Try boots on clean, indoor surfaces only
  • Contact us immediately with any concerns

We stand behind the quality of Lowa boots and are committed to ensuring your complete satisfaction with every purchase.